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PRIVACY POLICY

The privacy policy of DEMARCA, LDA is updated in accordance with the General Data Protection Regulation (Regulation (EU) No. 679/2016, of April 27).

This Privacy Policy applies to data that has been directly provided by the respective owner or collected from the owner’s access to our website.

The privacy of your data is extremely important to DEMARCA. We aim to be open and transparent in the processing of your personal data, which is why we have established a policy regarding data processing and protection.

Introductory Note

DEMARCA is not, at any time, responsible for the content of the websites mentioned on its institutional pages, as these are cited merely for informational purposes. We do not assume any responsibility for the termination, alteration of activities, or informational content of these websites. Therefore, we are not liable for any claims or damages that may arise from them.

DEMARCA guarantees the confidentiality of all data provided by its customers, being the data controller and responsible for the personal information received, in accordance with data protection laws. The personal data collected on the website is processed in accordance with the General Data Protection Regulation EU 679/2016.

Data Controller:

This privacy policy defines how the company, registered at the Commercial Registry Office under no. 517251043, with headquarters at Rua da Cachada, nº1, 4910-339, Seixas, handles personal data.

Our privacy and data manager is available for any clarifications in this regard via email: info@demarca.pt.

You can also contact us through the following alternative means:

Postal address: Apartado 000050 EC Gondomar
Email: info@demarca.pt
Phone: +351 910 401 280

Updates to Our Privacy Policy

We may need to update our privacy policy at any time. The updated version will always be available on our website. Any updates to our privacy policy will be communicated to our customers with a registered email address.

Access to Your Data

All personal information you provide to DEMARCA will be obtained and processed with your consent. The information shared with us may be used for the following purposes: communication, deliveries, and payments. You may request at any time that DEMARCA modify your personal data.

We ensure that we will not share your personal data with third parties without your consent, particularly for marketing and communication purposes. DEMARCA acts as a subcontractor of your personal data, processing it within the scope of the established business relationship with your consent. Data shared with third parties is used for the provision of specialized services, such as, among others, our logistics partner or email marketing.

You may request access to your personal information at any time and may correct or delete it.

What Information We Collect

  • Name: To identify you as our customer and/or website user;
  • Email Address: To carry out all communications related to your orders, as well as for sending promotional and informational emails about our products and services;
  • Address: For the delivery of your orders or accounting documents;
  • Mobile Number: For order delivery purposes, as well as for order-related matters when email contact is not possible for some reason;
  • Tax Identification Number: For billing purposes;
  • Order History: So you can consult it in your customer area, as well as for statistical sales analysis;
  • IBAN: For refund purposes in the case of returns.

Your Rights

  • Right to Object to Direct Marketing: You can refuse direct marketing at any time, including profiling for that purpose. Conversely, you can accept this type of action in the following ways:
    • By following the instructions in marketing emails;
    • By editing the settings in your DEMARCA private area.
  • Right to Erasure: You have the right to erase any personal data processed by DEMARCA, except in the following situations:
    • A pending issue with customer support;
    • An open order that has not yet been shipped or partially shipped;
    • Existence of a debt with DEMARCA, regardless of the payment method;
    • An ongoing payment or refund process.
  • Right to Rectification: You have the right to request the correction of your personal data if it is incorrect or to complete it if it is incomplete. You can access your personal data in your private area at www.demarca.pt.
  • Right to Portability: Whenever your personal data is processed through automated means based on your consent, you have the right to have a copy of that data transferred to you.
  • Right of Access: You have the right to request information about your stored personal data. Contact us, and we will send your data via email.
  • Right to Complain to a Supervisory Authority: If you believe that DEMARCA is processing your personal data incorrectly, you can contact us. You have the right to complain to a supervisory authority.
  • Right to Restrict Processing: You have the right to request that DEMARCA restrict the processing of your personal data under the following circumstances:
    • If you object to processing based on DEMARCA’s legitimate interest, we will restrict all processing while awaiting verification of the legitimate interest.
    • If you have a claim that your personal data is incorrect, DEMARCA must restrict all processing while awaiting the verification of the accuracy of your personal data;
    • If processing is unlawful, you may oppose the erasure of data and instead request the restriction of the use of your personal data;
    • If DEMARCA no longer needs your personal data, but you need it to defend against legal claims.

Newsletter Privacy Policy

Introduction

Welcome to DEMARCA’s Newsletter Privacy Policy. This policy describes how we collect, use, and protect your personal information when you subscribe to our newsletters. By subscribing to our newsletter, you agree to the terms described in this policy.

Information Collection

We collect the following personal information when you subscribe to our newsletters:

  • Name: Your full name.
  • Date of Birth: Your date of birth to better understand our audience and offer more relevant content for each age group.
  • Email Address: The email address to which we will send the newsletter and other communications.
  • Demographic Information: This information helps us segment our subscriber base and offer even more relevant content.
  • Product Preferences and Interests.

Use of Information

We use the information collected for the following purposes:

  • Sending Periodic Newsletters: With news, offers, and promotions from DEMARCA.
  • Personalizing Content: Of the newsletter according to your preferences and interests.
  • Data Analysis: To improve our services and communications.

Information Sharing

We do not share your personal information with third parties, except:

  • When Required by Law: Or to respond to a legal process.
  • With Email Marketing Service Providers: Who assist us in distributing the newsletter under strict confidentiality and data protection.

Storage and Security

We store your information on secure servers and take security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. We use technologies such as encryption and firewalls to protect your information.

Your Rights

You have the right to:

  • Access, Correct, or Delete: Your personal information.
  • Unsubscribe: From our newsletter at any time by clicking the unsubscribe link in all emails.
  • Request Data Portability: To another service, if applicable.

Cookies and Tracking Technologies

Our newsletter may include tracking technologies, such as web beacons, to collect information about your interaction with the email. This information is used to improve our communications and services.

Changes to the Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website and, if necessary, sending an email. We recommend that you read our policy regularly to stay informed about how we protect your information.

Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our team via email at info@demarca.pt or by phone at 910401280.

Acceptance of the Policy

By subscribing to our newsletter, you declare that you have read and agree to this Privacy Policy.

 

COOKIES

This text sets out our Cookies Policy regarding browsing on the website www.demarca.pt, as well as product transactions carried out by users.

Before you start browsing and using this site, we recommend that you first read our General Terms of Use, Privacy Policy, and Cookies Policy. If you need any clarification, please contact our team at info@demarca.pt.

To continue browsing and placing orders on our website www.demarca.pt, you must accept our Cookies Policy.

DEMARCA reserves the right to change this Cookies Policy without prior notice, with such changes being reflected in our Cookies Policy at www.demarca.pt.

Cookies are small text files downloaded and stored on your device or data storage equipment with an operating system and Internet access, through your browser, containing information about the user’s browsing preferences, excluding personal data.

Cookies are essential for users to access content and services, and they are widely used to store user preferences based on interest, necessity, and utility, enabling faster and more efficient browsing. Their use does not cause any harm to the user’s equipment, and keeping them active allows for the identification and resolution of potential errors that may arise. However, their activation during navigation on our site is entirely voluntary, and it is up to the user to choose to accept or reject them. Most browsers accept cookies automatically; however, users can change their browser settings to refuse them. Please note that if cookies are disabled, your browsing experience on our website may not be optimal, and some features may no longer function.

The following information may be collected:

  • Name;
  • Contact information;
  • Demographic information;
  • Other relevant information for segmentation and service provision to customers.

Use of Cookies

You can access your browser’s settings at any time and disable cookies from our website. If you block cookies, your browsing experience on our website may be affected. If you want to enable, restrict, block, or unblock cookies, click here.

What We Do with the Collected Information

We do not store personally identifiable information in the cookies used, nor do we share it with third parties for targeted advertising purposes. Only DEMARCA and its service providers may have access to the information collected by cookies.

Types of Cookies

  • Essential Cookies: Allow the user to navigate the site and use the available features, such as accessing secure areas of the site like the personal area. Without these cookies, functionalities do not work properly.
  • Analytical Cookies: Used anonymously to obtain aggregated data for statistical analysis and site improvement.
  • Functional Cookies: Allow for easy and personalized navigation by storing the user’s preferences regarding site usage.
  • Third-Party Cookies: We use third-party components, so there are cookies from other entities such as YouTube, Facebook, Twitter, Google Analytics, among others, which use independent cookies.
  • Session Cookies: Can be temporary or permanent. Temporary session cookies are used to collect data during browsing and remain in the cookie file until the user exits the site; thus, they are deleted when the user closes the browser window. Permanent cookies remain. They are essential for analysis and for the site to adapt navigation to the user’s preferences and interests.
  • Advertising Cookies: Used to target advertising based on the interests and browsing habits of each user, to meet their needs.

Collected Cookies

We share the list of cookies and the respective information they store from the user during browsing on our website:

  • CART: User’s shopping cart;
  • CATEGORY_INFO: Stores information about the category on the page, allowing pages to load faster;
  • CURRENCY: Selection of the currency used;
  • CUSTOMER: User ID on the site;
  • CUSTOMER_AUTH: Indicator of the user’s connection to the site;
  • CUSTOMER_INFO: Encrypted version of the customer group to which the user belongs;
  • CUSTOMER_SEGMENT_IDS: Stores the user segment ID;
  • EXTERNAL_NO_CACHE: Indicates the cache status;
  • FRONTEND: User session ID on the server;
  • GUEST-VIEW: Allows users to edit their orders;
  • LAST_CATEGORY: Last category the user visited;
  • LAST_PRODUCT: Most recent products the user viewed;
  • NEWMESSAGE: Indicates the receipt of a new message;
  • NO_CACHE: Indicates whether cache usage is allowed;
  • PERSISTENT_SHOPPING_CART: Information about the cart and purchase history requested by the user;
  • POLL: Poll ID in which the user participated;
  • POLLN: Information related to the polls in which the user participated;
  • RECENTLYCOMPARED: Products the user recently compared;
  • STF: Information about the products the user shared with others via email;
  • STORE: Related to the webpage or language selected by the user;
  • USER_ALLOWED_SAVE_COOKIE: Indicates whether the user allows the use of cookies;
  • VIEWED_PRODUCT_IDS: Products recently viewed by the user;
  • WISHLIST: Encrypted list of products the user added to their wishlist;
  • WISHLIST_CNT: Refers to the number of products in the user’s wishlist.

Third-Party Cookies Collected

You can consult the list of cookies collected by third parties during browsing on our website and the information they store. For more information about cookies and their use, we suggest you consult the following links

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